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The LANDFIRE (LF) Help Desk receives inquiries from LF users. These inquiries could be about LF products, the website, or methods of downloading LF data. Each inquiry is given a ticket number and reviewed to determine the level of response needed. The Help Desk works with the appropriate LF staff to provide the information requested.

The chart below shows the status of user contacts/tickets received. This list is updated weekly.
*SME - Subject Matter Expert


Ticket ID Inquiry LF Product Issue Status Creation Date Close Date GeoArea LF Scope Resolution/Timing
116285 FRCC on AGOL Fire Regime Research/Product Inquiry Closed 05/17/23 05/18/23 All Advised user that VCC and VDep have replaced FRCC data. Timeline: Completed
116282 Public LANDFIRE Reference Database geolocation of individual trees Vegetation Research/Product Inquiry Closed 05/17/23 05/18/23 All Advised user that geolocation data for individual trees is unavailable. Timeline: Completed
116122 LANDFIRE Data Request Fuels Research/Product Inquiry Closed 05/13/23 05/17/23 CA Provided user with data requested, and directed where to locate the rest on website. Timeline: Completed
116078 Floating point version of slope map in degrees Topographic Research/Product Inquiry Closed 05/11/23 05/11/23 All Provided user with data requested. Timeline: Completed
116035 LANDFIRE classification descriptions Vegetation Research/Product Inquiry Closed 05/10/23 05/11/23 All Provided user with similar NVCS descriptions. Timeline: Completed
116006 AOI Download - Longer wait than expected Fire Regime Research/Product Inquiry Closed 05/09/23 05/10/23 All User reported that data was received shortly after submitting ticket. Timeline: Completed
115836 Comparing EVT, EVC and EVH data for the same area Vegetation Research/Product Inquiry Closed 05/04/23 05/05/23 All Clarified disturbance transition rulesets for user. Timeline: Completed
115794 Landfire display of USNVC Macroroups Vegetation Research/Product Inquiry Closed 05/03/23 05/05/23 All SME clarified that NVC was a different raster dataset than EVT. Timeline: Completed
115724 Comparing .dbf and AOI .tif file Vegetation Research/Product Inquiry Closed 05/02/23 05/01/23 All Advised user .dbf is comprehesive listing of data, while .tif contains only AOI. Timeline: Completed
115556 LandfireProductService error Website Other Closed 05/01/23 05/01/23 All User self-resolved. Timeline: Completed
115093 Accuracy vegetation data Vegetation Research/Product Inquiry Closed 04/26/23 04/26/23 All Advised user no accuracy assessment was performed on EVC or EVH for Remap. Timeline: Completed
115075 How long does it take to receive land fire data? Website Website/viewer assistance Closed 04/25/23 04/25/23 All Advised user of previous downtime, and to attempt again. Requested specific info if download fails again. Timeline: Completed
115016 Download issue Website Website/viewer assistance Closed 04/24/23 04/24/23 All Provided user with Download Mosaic Data Products page link: https://www.landfire.gov/version_download.php. Timeline: Completed
115011 Delayed Email Notification: LF Map Viewer Data Download for Utah (LF 2020) Website Website/viewer assistance Closed 04/24/23 04/24/23 UT Provided user with Download Mosaic Data Products page link: https://www.landfire.gov/version_download.php. Timeline: Completed
114996 landfire.gov errors Website Other Closed 04/24/23 04/24/23 All SPAM: Timeline: Completed
114995 Data download not coming to email Website Website/viewer assistance Closed 04/24/23 04/24/23 All Provided user with Download Mosaic Data Products page link: https://www.landfire.gov/version_download.php. Timeline: Completed
114937 2012 Existing Land Cover Vegetation Research/Product Inquiry Closed 04/21/23 04/24/23 CA Provided user with link: https://landfire.gov/version_download.php. Timeline: Completed
114650 LF FRG and NVC crosswalk Fire Regime Research/Product Inquiry Closed 04/13/23 04/18/23 All Advised that there is no direct crosswalk available, but provided recommended steps as a work-around. Timeline: Completed
114613 Issue with processing LANDFIRE data from DDS in R Vegetation Research/Product Inquiry Closed 04/12/23 04/19/23 All SME contacted user directly to resolve. Timeline: Completed
114560 LF220 Image Services have disappeared Website Website/viewer assistance Closed 04/11/23 04/12/23 All Advised user Image Services has been taken down to investigate issues. Timeline: Completed
114544 Image Server data availability Vegetation Website/viewer assistance Closed 04/11/23 04/11/23 All Provided user with alternate links to download data. Timeline: Completed
114509 Assistance locating BpS reference material Vegetation Research/Product Inquiry Closed 04/10/23 04/11/23 All Provided user with BpS descriptions. Timeline: Completed
114482 Historic vegetation type dataset Vegetation Website/viewer assistance Closed 04/10/23 04/10/23 All Provided user with LF archive data link (https://landfire.gov/lf_archive.php). Timeline: Completed
114464 Relating the BPS to EVT Vegetation Research/Product Inquiry Closed 04/10/23 04/11/23 All Advised user how to relate BPS and EVT data. Timeline: Completed
114418 U.S. Geological Survey Response [Ticket#974930] Conterminous US Land Cover Download Other Other Closed 04/07/23 04/11/23 All Advised user to contact USGS regarding problems downloading their data. Timeline: Completed
114095 Help with LANDFIRE riparian definition for publication Vegetation Research/Product Inquiry Closed 04/06/23 04/06/23 NW Advised user since NVC data was only used for LF 2016, the NatureServe Ecological Systems definition will work for their purpose. Timeline: Completed
114028 R4 White Bark Pine data Vegetation Research/Product Inquiry Closed 04/04/23 04/05/23 All Provided user with EVT link: https://landfire.gov/evt.php Timeline: Completed
113003 LANDFIRE data download issue Website LF Tools question/issue Closed 03/28/23 03/28/23 All Provided user instructions on how to download data using DDS. Timeline: Completed
112989 Fuel Model Values Description Fuels Research/Product Inquiry Closed 03/28/23 04/04/23 All Advised user layer referred to as, "US_130, layer 0" is the Biophysical Settings Classification (BPS) or US_130BPS (0). Timeline: Completed
112977 LANDFIRE EVT description and documentation for AK & HI Vegetation Research/Product Inquiry Closed 03/28/23 03/30/23 AK & HI Provided user with latest NatureServe AK data, and referred to NS website for HI. Timeline: Completed
112933 Landcover data with NVC classes Vegetation Availability Closed 03/27/23 03/27/23 MI Advised user GAP Analysis and NVC were only both used in LF 2016. Timeline: Completed
112932 EVC and ECT 2020 metadata Website LF Tools question/issue Closed 03/27/23 03/27/23 All Provided user with metadata links. Timeline: Completed
112906 Succession Class and Reference Condition table, 2010 Vegetation Research/Product Inquiry Closed 03/24/23 03/30/23 All Provided user with Sharepoint link with data requested. Timeline: Completed
112682 Field based fuel data Reference LF Tools question/issue Closed 03/20/23 03/21/23 All Provided user with LFRDB link: https://www.landfire.gov/lfrdb_data.php. Timeline: Completed
112677 Determining the date of EVC data Vegetation Research/Product Inquiry Closed 03/17/23 03/20/23 All Advised user LF 2020 EVT is circa 2020 data. LF 2020 EVC is capable to 2022, but EVT is not. Timeline: Completed
112558 Download URL not working Website Website/viewer assistance Closed 03/15/23 03/15/23 All Advised user download link executes as expected. Same user has had similar issues previously. Advised to provide more specific information, or that issue may be on their end. Timeline: Closed
112555 Interest in participating on a Q&A (4/12) for Region 6 Forest Service? Other Other Closed 03/15/23 03/16/23 All Sent to SME for their consideration. Timeline: Completed
112195 LANDFIRE Archive Request Fuels Research/Product Inquiry Closed 03/14/23 03/14/23 All Advised user that there is no F40 Remap 210 version available, but we do have 200 (https://www.landfire.gov/version_download.php#). Timeline: Completed
112080 LANDFIRE Total Fuel Change Tool Fuels Research/Product Inquiry Closed 03/10/23 03/13/23 All SME clarified capabilities of FBFM40. Timeline: Completed
112021 Error in 8/2020 BpS model description (11662 Middle Rocky Mountain Douglas Fir Forest and Woodland Fire-maintained) Vegetation Research/Product Inquiry Closed 03/08/23 03/09/23 All TNC located errors and corrected. Timeline: Completed
112019 LANDFIRE archived data request Vegetation Research/Product Inquiry Closed 03/08/23 03/09/23 All Provided link with requested archived data. Timeline: Completed
111975 Help request, missing BpS description: 10010 Inter Mountain Basins Sparsely Vegetated Systems Vegetation How-To (Access) Closed 03/07/23 03/08/23 All Explained where to find BpS model descriptions for download. Timeline: Completed
111957 Alaska ArcMap, ArcPro WMS help Vegetation Problem (Access) Closed 03/07/23 03/10/23 AK Advised user that data would need to be downloaded in order to manipulate it in ArcGIS or ArcPro. Timeline: Completed
111807 LANDFIRE IFTDSS LOOKUP disturbance rules feedback Fuels Research/Product Inquiry Closed 03/02/23 03/05/23 All SME provided clarification on Forest Vegetation Simulator with Fire and Fuels Extension (FVS/FFE). Timeline: Completed
111803 Landfire data with QGIS software Vegetation LF Tools question/issue Closed 03/02/23 03/07/23 All Recommended user install raster attribute table plugin to view LF pixel values (https://plugins.qgis.org/plugins/RasterAttributeTable/). Timeline: Completed
111785 WMS disturbance data availability past 2014 Disturbance Research/Product Inquiry Closed 03/02/23 03/03/23 All Advised naming convention was modified after 2014, and provided link: https://landfire.gov/lf_naming_convention.php Timeline: Completed
111656 LANDFIRE archived data request Vegetation Research/Product Inquiry Closed 03/02/23 03/03/23 All Provided link with requested archived data. Timeline: Completed
111487 Data download question Website Website/viewer assistance Closed 02/28/23 02/28/23 All Explained how to properly navigate DDS. Timeline: Completed
111482 Request for EVT_140 descriptions Vegetation Research/Product Inquiry Closed 02/28/23 02/28/23 All Provided user with Sharepoint link with data requested. Timeline: Completed
111450 Download problem Website Website/viewer assistance Closed 02/27/23 02/28/23 All Adviser user to attempt download again, and provide more specifics if issue persists. Timeline: Completed
111445 Requesting EVT gridcodes Website Website/viewer assistance Closed 02/27/23 02/28/23 All Provided user link to information requested (https://landfire.gov/CSV/LF2020/LF20_EVT_220.csv). Timeline: Closed
111376 Which canopy cover version to use for regression analysis? Fuels Research/Product Inquiry Closed 02/27/23 02/27/23 All Provided explanation of datasets available to clarify. Timeline: Completed
111362 LANDFIRE archived data request Disturbance Research/Product Inquiry Closed 02/24/23 02/27/23 All Provided link with requested archived data. Timeline: Completed
111240 LANDFIRE data products download issue LF Map Viewer LF Tools question/issue Closed 02/21/23 02/21/23 All Advised user of known issue, and provided alternate process to obtain data. Timeline: Completed
111232 Understanding how LANDFIRE uses AIM data Fuels Research/Product Inquiry Closed 02/21/23 02/24/23 All SME offered to arrange call to discuss futher. Timeline: Completed
111206 Delineation of firesheds Fire Regime Research/Product Inquiry Closed 02/21/23 02/22/23 All Provided links to refrence publications to answer inquiry. Timeline: Completed
111083 Selection tools in ArcGIS Pro failing with LANDFIRE data layers Data Distribution Research/Product Inquiry Closed 02/16/23 02/21/23 All Recommended to redownload data or contact ESRI. Timeline: Completed
111035 2021 disturbance release schedule Data Distribution Research/Product Inquiry Closed 02/15/23 02/16/23 All Provided user with schedule link (https://landfire.gov/lf_schedule.php). Timeline: Completed
110981 TNC concerns on mapping of burnable ag Fuels Research/Product Inquiry Closed 02/14/23 02/14/23 All Provided user with remedy on how to manual customize data. Timeline: Completed
110899 Downloading data using AOI polygon Data Distribution Research/Product Inquiry Closed 02/13/23 02/13/23 All Provided user with instructions on how to use DDS GEOJson download option. Timeline: Completed
110764 FRCC Question Fire Regime Research/Product Inquiry Closed 02/08/23 02/09/23 All Advised user FRCC was renamed to represent the product more accurately. Timeline: Completed
110742 Request BPS vegetation group descriptions Vegetation Research/Product Inquiry Closed 02/08/23 02/16/23 All SME's not familiar with 2000 Rapid Fire layer or BpS types (Oak-Bluestem and Oak-Hickory Communities). Provided BpS descriptions of what user may be looking for. Timeline: Completed
110665 Vegetation Condition Classification problem Vegetation Research/Product Inquiry Closed 02/07/23 02/16/23 All Advised user data has been corrected with an alert posted: https://www.landfire.gov/version_alerts.php. Timeline: Completed
110566 LANDFIRE topography changes, production schedule Topographic Research/Product Inquiry Closed 02/03/23 02/03/23 All Advised 3DEP inputs may have changed elevation results, and provided schedule link (https://landfire.gov/lf_schedule.php). Timeline: Completed
110546 Problems downloading data Data Distribution Research/Product Inquiry Closed 02/03/23 02/03/23 All Confirmed no issues with file. User tried again and was able to successfully download data. Timeline: Completed
110516 Departure scores for each independent SClass? Vegetation Research/Product Inquiry Closed 02/03/23 02/07/23 All Provided user with link: https://www.landfire.gov/bps-models.php Timeline: Completed
110425 Finding definitions of some PR EVT classes Vegetation Research/Product Inquiry Closed 02/01/23 02/07/23 PR Advised user that classifications given were attempt to map coffee and shade-grown coffee. Timeline: Completed
110378 LANDFIRE elevation errors in the ocean off Northern Puerto Rico Vegetation Research/Product Inquiry Closed 02/01/23 02/02/23 PR Advised user that error was from source code (3DEP), and will be corrected on any subsequent updates. Timeline: Completed
110306 Zero Values in Fire Regime Group Fire Regime Research/Product Inquiry Closed 01/31/23 01/31/23 All SME could not replicate issue, and will contact user to address. Timeline: Completed
110292 Public Raw Event data -- Less fires than MTBS? Fire Regime Research/Product Inquiry Closed 01/30/23 02/07/23 All Advised that depending on the timing of MTBS releases it's possible that some MTBS fires do not get captured in the LF disturbance products. Timeline: Completed
110290 LANDFIRE Product Service roll out of LF 2022 Data Distribution Research/Product Inquiry Closed 01/30/23 02/02/23 All Advised user that LFPS release dates are the same as DDS, and provided schedule link (https://landfire.gov/lf_schedule.php). Timeline: Completed
110282 Inquiry about disturbance severity definitions Disturbance Research/Product Inquiry Closed 01/30/23 02/02/23 All SME answered user's questions regarding severity definitions. Timeline: Completed
110192 LFPS download issues with USFS user Data Distribution LF Tools question/issue Closed 01/27/23 01/30/23 All Advised user that issue could not be replicated, and that USFS network issues were observed during this timeframe. Timeline: Completed
110148 Concern about SClass mapping for BpS model 10390 Vegetation Research/Product Inquiry Closed 01/26/23 02/01/23 All Advised that there are issues with the Succession Class rules and subsequent mapping in some Ecological Systems. Timeline: Completed
110087 LFPS (GPServer) download issue Data Distribution Website/viewer assistance Closed 01/25/23 01/26/23 All Advised user that issue could not be replicated, and that it may be a USFS network issues. Provided FTP for data needed (https://edcftp.cr.usgs.gov/project/landfire/for_Chuck/) Timeline: Completed
110080 NDVI for insular areas Vegetation Research/Product Inquiry Closed 01/25/23 02/02/23 PR Provided FTP link for PR NDVI (https://edcftp.cr.usgs.gov/project/landfire/for_TNC/). Timeline: Completed
109861 LANDFIRE archived data for US CONUS Data Distribution Website/viewer assistance Closed 01/19/23 01/20/23 All Provided user with archived data request on FTP (https://edcftp.cr.usgs.gov/project/LANDFIRE/for_Zhuoyang/)
109811 Has FRCC been retired in favor of VCC? Vegetation Other Closed 01/19/23 01/26/23 All Advsied user FRCC was renamed to represent the product more accurately. Timeline: Completed
109806 Raw fuel data for the Seqouia and Kings Canyon Areas Fuels Other Closed 01/18/23 01/20/23 SW SME discussed with user, who will respond back if there are any more questions. Timeline: Completed
109657 LFPS assistance to download entire CONUS Data Distribution LF Tools question/issue Closed 01/16/23 01/18/23 All Advised user to utilize mosaic download page to avoid time-out issue. Timeline: Completed
109543 LANDFIRE Geotiff pixel values Vegetation Research/Product Inquiry Closed 01/11/23 01/19/23 All Asked user per SME request to have user clarify what it is that they are trying to determine. Timeline: Completed
109527 Failure to download FVC 2019 CONUS mosaic Fuels Website/viewer assistance Closed 01/10/23 01/12/23 All Confirmed FVC 2019 download working. Provided user with FTP to download. Timeline: Completed
109480 VDep use to understand watershed ecological condition for USFS Vegetation Research/Product Inquiry Closed 01/09/23 01/09/23 All Provided user with relevant literature and explained VCC and VDep data. Timeline: Completed
109363 Request for permission to publish maps generated using LF data Fuels Research/Product Inquiry Closed 01/05/23 01/10/23 All Advised user LF data is public domain and does not require copyright permissions. Timeline: Completed
109287 LF BpS product at different hierarchical grouping (M-series)? Vegetation Research/Product Inquiry Closed 01/04/23 01/05/23 All Advsied there is no cross-reference between LF BPS and M-series, but provided Nature Serve link to investigate further (https://www.natureserve.org). Timeline: Completed
108829 LANDFIRE reference/current succession mapping Vegetation Research/Product Inquiry Closed 12/30/23 01/05/23 SW Provided link for SClass mapping rules for all natural BPS: https://LANDFIRE.gov/sclass.php Timeline: Completed
108714 Burn Recurrence Interval Data Distribution Website/viewer assistance Closed 12/28/22 12/29/22 SW Advised LF FRI data is readily available on the website. Provided link for product description and data download information. Timeline: Completed
108712 BpS Document Question Data Distribution Research/Product Inquiry Closed 12/27/22 01/19/23 All Provided user with FTP link for SClass mapping rules (https://edcftp.cr.usgs.gov/project/landfire/for_Peter_L/). Timeline: Completed
108595 USGS LANDFIRE Data Products are Ready for Download Data Distribution Website/viewer assistance Closed 12/23/22 12/27/22 All Advised user to attempt download again, and to provide specific data information if problem persists. Timeline: Completed
108486 Another question about LF DDS Map Viewer Data Distribution Website/viewer assistance Closed 12/19/22 12/22/22 PNW Explained how to adjust legend to view only attributes of interest. Timeline: Completed
108454 Question about LF DDS Map Viewer Data Distribution Website/viewer assistance Closed 12/19/22 12/22/22 PNW Provided link for EVT .csv for attribute table (https://www.landfire.gov/library_list.php?cat=1). Timeline: Completed
108452 Download errors with LANDFIRE data in Fairfax county Data Distribution Research/Product Inquiry Closed 12/19/22 12/22/22 VA Provided user with work-around to obtain data needed. Timeline: Completed
108442 Data Download Data Distribution Research/Product Inquiry Closed 12/15/22 12/20/22 All User was able to self-resolve. Timeline: Completed
108308 What program do I use to open Events gdb? Data Distribution Research/Product Inquiry Closed 12/09/22 12/12/22 All User self-resolved. Timeline: Completed
108276 possible to request LANDFIRE by geojson polygon? Data Distribution Website/viewer assistance Closed 12/07/22 12/07/22 All Provided alternative steps in lieu of using GeoJSON file with LFPS. Timeline: Completed
108245 LANDFIRE MFRI Data Distribution Website/viewer assistance Closed 12/07/22 12/09/22 All Provided BpS AGOL information. Timeline: Completed
108128 EVT_name question Data Distribution Website/viewer assistance Closed 12/07/22 12/07/22 All Provided document page numbers with species information. Timeline: Completed
108126 Symbology in WMS Services Data Distribution Website/viewer assistance Closed 12/06/22 12/08/22 All Provided alternative steps to obtain attribute table data not available via WMS. Timeline: Completed
108023 Request for info Data Distribution Other Closed 12/05/22 12/05/22 All Advised that LF is a free service and there are no plans to monetize data. Timeline: Completed
108019 LF FCCS Fuelbeds Attributes Fuels Research/Product Inquiry Closed 12/21/22 12/22/22 All Provided useful links for Attribute Data Dictionary and FCCS data, along with LF liaison contact information for 2014 FCCS. Timeline: Completed
107969 Inquiry on LF vector-based data on Google Earth Engine Fuels Research/Product Inquiry Closed 12/13/22 12/15/22 All Advised Events is only vector-based data, but available LF .tiff files can be used for GEE inputs. Timeline: Completed
107945 Vegetation Types and Fuel Rulesets for Carlsbad BLM Fuels Research/Product Inquiry Closed 12/03/22 01/25/23 SW SME continues to engage user on EVT and fuel rulesets for Carlsbad BLM. Timeline: Completed
107911 Unknown server error Other Other Closed 12/08/22 12/08/22 All Inquiry provided nothing specific to LF. Asked user to respond back with relevant info. Timeline: Completed
107910 When will an updated version of NVC be released? Vegetation Research/Product Inquiry Closed 12/15/22 12/22/22 All Advised user NVC remap will not occur next year. Timeline: Completed
107895 Requests for Archived LANDFIRE Vegetation Research/Product Inquiry Closed 12/12/22 12/16/22 All Provide FTP link for user. Timeline: Completed
107888 Issue with roads in attritube table for EVT PR/VI dataset Vegetation Research/Product Inquiry Closed 12/09/22 12/15/22 PR SME recommended user redownload data, which resolved the issue. Timeline: Completed
107878 LANDFIRE timeline ahead? Vegetation Research/Product Inquiry Closed 12/08/22 12/15/22 SW Provided generalized LF update process. Timeline: Completed
107804 LANDFIRE Vegetation Departure Vegetation Website/viewer assistance Closed 12/06/22 12/08/22 All Provided links for information regarding VDep. Timeline: Completed
107803 EVT Codes Vegetation Website/viewer assistance Closed 12/04/22 12/06/22 All Provided link to .csv library. Timeline: Completed
107796 Access to Auto-Key? Vegetation Research/Product Inquiry Closed 12/01/22 12/08/22 AK Advised AK auto-key is not available, but offered CONUS auto-key instead. Timeline: Completed
107635 Compiled Data web page/table download Website LF Tools question/issue Closed 12/16/22 12/20/22 All Advised that appropriate departments have been notified. Timeline: Completed
107487 Vector .svg versions of the LANDFIRE logo Data Distribution Other Closed 11/29/22 12/01/22 All Provided logo in vector format. Timeline: Completed

Note: LF makes every effort to respond to all inquiries in a timely manner. Depending on the inquiry, resolutions may take additional time for subject matters experts input.

 

 
Users may experience intermittent service Thursday evenings due to routine maintenance.
The LF Map Viewer (DDS) will be down every 3rd Wednesday from 8 am - 10:00 am (CDT) for routine maintenance.
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