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The LANDFIRE (LF) Help Desk receives inquiries from LF users. These inquiries could be about LF products, the website, or methods of downloading LF data. Each inquiry is given a ticket number and reviewed to determine the level of response needed. The Help Desk works with the appropriate LF staff to provide the information requested.

The chart below shows the status of user contacts/tickets received. This list is updated weekly.


Ticket ID Inquiry LF Product Issue Status Creation Date Close Date GeoArea LF Scope Resolution/Timing
99374 Office Hours Website Other Closed 06/21/22 06/22/22 all In Wanted to know how to register for Open Office Hours. Provided https://tnc.zoom.us/meeting/register/tJIocumupzMpEtN63X--Or1r6CJej683Bp5E. Timeline: Completed
99287 Requesting Archived LF2008 EVC Distribution Distribution Closed 06/20/22 06/23/22 SE In Request for archived data: LF 2008 EVC. Received approval, providing data via ftp delivery. Timeline: Completed
99178 WMS and WCS issues Distribution Distribution Closed 06/16/22 06/16/22 NE In WMS version missing a chunk of NE US and WCS version does not display in ArcMap. LF 2020 released 5 CONUS GeoAreas in June, the 6th GeoArea (NE) will be released in July, LF verified data does open in ArcMap. Timeline: Completed
99152 ArcPro Symbology for Landfire Data Veg: BpS Research/Product Inquiry Closed 06/15/22 06/20/22 all User is looking for a layerfile (.lyrx) for the biophysical settings dataset. TNC explained LF doesn't deliver lyrs and provided guidance on symbolize lyrs file. Timeline: Completed
98961 Interest in plains grassland & prairie ecosystems Fire regimes Veg: BpS Research/Product Inquiry Closed 06/09/22 06/10/22 all Which LF categories were used/assigned to BPS categories in AOI. TNC said the linkages between the BpS map, BpS models, and mapzones are explained at BpS Products - LANDFIRE BpS Models and Descriptions Support (landfirereview.org). Timeline: Completed
98655 Existing Vegetation Cover inquiry Data Distribution Distribution Closed 06/02/22 06/08/22 all In User was looking for cover class data. Cover class data is available in the Attribute Table provided with each download. Timeline: Completed
97503 2020 LANDFIRE evt, evc, and evh products for CONUS Vegetation Research/Product Inquiry Closed 05/26/22 05/31/22 all In LF 2020 Existing Vegetation for five of the six GeoArea of CONUS will be released June 1, 2022. Timeline: Completed
97445 LFPS - Load testing details for IFTDSS Data Distribution Other Closed 05/25/22 05/31/22 all In Provided testing feedback. Timeline: Completed
97438 LANDFIRE Data Downloads Data Distribution Distribution Closed 05/25/22 05/26/22 all In The 1x1 degree tiles WGS84 Grid (World) and 5x5 degree tiles WGS84 Grid (World) are from another source. Youcan download the Veg, Fuel Capable, and Fire Regime products fom LF Mosaic web page (https://www.landfire.gov/version_download.php). Timeline: Completed
97095 LF Product Service (LFPS) issue Data Distribution Distribution Closed 05/18/22 05/23/22 all In An issue with LFPS download of AK data was discovered and fixed. Verified contact helpdesk@landfire.gov for data question and erositservicedesk@usgs.gov when sites are not accessible. Timeline: Completed
97093 LF Product Service (LFPS) issue Data Distribution Distribution Closed 05/18/22 05/23/22 all Merged ticket with 97095. Timeline: Completed
97090 LANDFIRE - FCCS Data Fuels Type of Query: Closed 05/18/22 05/24/22 SE In User was having issue linking FCCS to the spatial raster layer with Consume Loadings and First Order Fire Effects Model (FOFEM) input tables. LF discovered the csv tables were not complete. All csv tables are updated/complete for LF 2020. Timeline: Completed
97002 Biophysical gradient layers from LF National Vegetation Research/Product Inquiry Closed 05/17/22 05/17/22 all Merged ticket with 96615. Timeline: Completed
96987 Biophysical gradient layers from LF National Vegetation Research/Product Inquiry Closed 05/16/22 05/17/22 all Merged ticket with 96615. Timeline: Completed
96986 Biophysical gradient layers from LF National Vegetation Research/Product Inquiry Closed 05/16/22 05/17/22 all Merged ticket with 96615. Timeline: Completed
96985 Biophysical gradient layers from LF National Vegetation Research/Product Inquiry Closed 05/16/22 05/17/22 all Merged ticket with 96615. Timeline: Completed
96984 Biophysical gradient layers from LF National Vegetation Research/Product Inquiry Closed 05/16/22 05/17/22 all Merged ticket with 96615. Timeline: Completed
96983 Biophysical gradient layers from LF National Vegetation Research/Product Inquiry Closed 05/16/22 05/17/22 all Merged ticket with 96615. Timeline: Completed
96853 LF 2020 LF 2.2.0 release? Vegetation Other Closed 05/12/22 05/24/22 all User requested LF 2020 data before release date. Program Manager did not approve request. Note: LF 2020 will be released in June 2022. Timeline: Completed
96615 Biophysical data Vegetation Research/Product Inquiry Closed 05/09/22 05/17/22 all Biophysical predictor rasters are available on figshare: https://springernature.figshare.com/collections/LANDFIRE_Biophysical_Gradient_Raster_Datasets/5142572. For your application, something more up to date like GridMet might be desirable. Timeline: Completed
96411 Grid vs geotiff fuels Distribution Distribution Closed 05/03/22 05/05/22 NW LF is no longer offering grid format. LF data access with ArcGRID, LFDAT, and Non-ESRI scripting was archived March 31, 2022. LF appreciates concern of ease of using ArcGRID with Wildfire Analyst website and will take into consideration. Timeline: Completed
96152 Website page error Website Problem (Product) Closed 05/02/22 05/03/22 all User found error in imagery dates. Error was fixed. Timeline: Completed
96109 Please review your Ag Data Commons dataset -- TEST Other Other Closed 04/29/22 05/03/22 all Verified POC. Timeline: Completed
96066 ArcGrid - help Product Family: Type of Query: Closed 04/28/22 05/05/22 NW Merged ticket with 96411. Timeline: Completed
96001 Esri Grid Files Distribution Distribution Closed 04/27/22 05/05/22 NW At this time, ArcGRID has been archived, LF is not offering this data. Merged ticket with 96411. Timeline: Completed
95814 LANDFIRE Product Service question (LFPS) Tools: LFPS LF Tools question/issue Closed 04/25/22 05/03/22 all User sent missing file. Discrepancy was corrected. Timeline: Closed
95682 GAP/LANDFIRE dataset 2011 Other Other Closed 04/22/22 04/29/22 all In The GAP/LF 2011 data is not maintained by LF. Information, resources, and contact info can be found at https://www.sciencebase.gov/catalog/item/573cc51be4b0dae0d5e4b0c5. Timeline: Completed
95669 LF Topography Data CONUS Mosaics 2020 ver 2.2.0 Question Topographic Research/Product Inquiry Closed 04/22/22 05/05/22 all Requested SMEs review the information. Timeline: TBD
95615 Missing SClass Veg: BpS: SClass Research/Product Inquiry Closed 04/21/22 04/21/22 all Received SClass draft rules. Timeline: Completed
95614 Missing SClass Veg: BpS: SClass Research/Product Inquiry Closed 04/21/22 04/21/22 all TNC sent SClass draft rules to user. Timeline: Completed
95453 LANDFIRE Viewer BestFit UTM Request - Questions Distribution Distribution Closed 04/18/22 04/21/22 all In Let user know 30m resolution issue is fixed. Forwarded suggestion re: preconstructed landscape files for review and consideration for future releases. Timeline: Completed
95381 LANDFIRE Vegetation Data Veg: EVH Research/Product Inquiry Closed 04/14/22 04/19/22 all In Let user know that a more recent version of the vegetation height layer will be made available in June 2022 (LF 2020). Timeline: Completed
95375 Wetlands in LANDFIRE Veg: ESP Research/Product Inquiry Closed 04/13/22 04/20/22 All ESP has not been updated but could still a good layer for estimating potential wetland areas. BpS could also provide this information as it represents pre-colonial conditions and has been updated slightly to reflect current water boundaries. BpS class descriptions at https://www.landfirereview.org/search.php. Timeline: Completed
95330 Combined table of successional classes for BpS Veg: BpS: SClass Research/Product Inquiry Closed 04/13/22 04/20/22 All SClass info and resources were on LF product page (https://landfire.gov/sclass.php). Timeline: Completed
95325 Natureserve veg classification question Fire Regime: VDep Research/Product Inquiry Closed 04/13/22 04/14/22 All LF VDep metric compares current conditions to estimated historical conditions as a percent departure (https://landfire.gov/vdep.php). Not aware of a crosswalk from ES to NLCD codes, closest is LF lifeform attribute in LF EVT-ES layer based on the natureserve classification. There is also one to SAF/SRM in LF evt-es layer (https://landfire.gov/evt.php)
95305 Remote Sensing of Disturbance for LANDFIRE LANDFIRE Program Other In Progress 04/13/22 Forwarded inquiry to USGS PM and others to determine if/how LF can help with reviewing Algeria fire for study. Timeline: TBD
95282 LFPS Error - Cannot determine the region Tools: LFPS Distribution Closed 04/12/22 04/12/22 All In Issue w/LFPS, issue found and fixed, LFPS is working. Timeline: Completed
95279 New data viewer & LFPS feedback Distribution Distribution Closed 04/12/22 04/14/22 All Addressed Slope will be added soon and LFPS now working, forwarded feedback to review and consideration. Timeline: Closed
95277 New data viewer & LFPS feedback Distribution Distribution Closed 04/12/22 04/14/22 All Addressed LFPS now working, forwarded feedback to review and consideration. Timeline: Closed
95272 No legend entry in landfire viewer Topographic Research/Product Inquiry Closed 04/12/22 04/14/22 All In LF did have a legend for Topo years back, was confusing so removed. LF not planning to add legend to Topo at this time. Timeline: Completed
95251 LF Help: Missing Attribute table? Distribution Research/Product Inquiry Closed 04/11/22 04/14/22 SW In Tested Phoenix area, attribute table was there, requested user's GeoJson file and output_parameters.txt file to duplicate issue. No user response. Timeline Completed
95166 LFPS issue: download .zip file 404 error Tools: LFPS LF Tools question/issue Closed 04/10/22 04/13/22 All In Issue w/LFPS, issue found and fixed, LFPS is working. Timeline: Completed
95041 Landfire Viewer Download + 1 suggestion Distribution LF Tools question/issue Closed 04/07/22 04/07/22 All In Informed user that LFDAT has been archived, let him know about new viewer (https://landfire.gov/viewer) and updates to Slope with LF 2020 (https://landfire.gov/slope.php). Forwarded user suggestion to add Position to Slope. Timeline: Closed
94825 Follow up from wetlands in the Northwoods meeting Tools: Streaming LF Tools question/issue Closed 04/04/22 04/04/22 All In User wanted help finding a rest service for the latest available BpS, EVT, EVC, EVH to bring into Arc Pro Project. User found LF streaming service, no further action. Timeline: Completed
94709 Question re: digital map(s) of ATLANTIC MARITIME FORESTS ON BARRIER ISLANDS Tools: Mosaic LF Tools question/issue Closed 04/20/22 04/21/22 SE User recontacted LF. Informed user of mosaic option, offered ftp; mosaic too big. Contacted user, User doesn't have GIS, LF made the map as a one-time assistance. Timeline: Completed
94397 Web services request to enable pop-up and identify Distribution Website/viewer assistance Closed 03/28/22 03/31/22 All Reviewed user's inquiry and believe user is looking for how to do an Identify call to our map services; provided an example. Timeline: Completed
94262 Data download error message Distribution Website/viewer assistance Closed 03/25/22 03/30/22 All In Checked where user was having problems, no issues, system worked, let user know new viewer was just released. Timeline: Closed
94198 Discrepancy with disturbances in Black Hills Fuels Research/Product Inquiry Closed 03/24/22 04/01/22 NC LF brought thru High severity labels supplied on the insect polygons in the Events data, severity in Dist are assigned thru change detection process, not Events data; known issue with insect and disease data - change is slower, may take several years to happen; doesn't show up as high severity thru change detection process, resulting in insect/disease polys getting labeled with low severity. Timeline: Closed
94150 FCCS download inquiry Fuels Research/Product Inquiry Closed 03/23/22 03/31/22 NC In Recommended downloading mosaic full extent (CONUS) and scroll to Fuel tol findFuel products, including FCCS, then clip as needed; full extent attribute table in also in download. Timeline: TBD
93891 LF Symbology and ArcMap Other: ArcMap Other Closed 03/17/22 03/23/22 All Provided instructions on how to set layer properties in ArcMap. Timeline: Completed
93818 How to interpret FCCS raster data Fuels: FCCS Research/Product Inquiry Closed 03/16/22 03/17/22 All In Let user know the information can be found on the FCCS web page (https://wwwlandfire.gov/fccs.php) and to review the Attribute Data Dictionary and FCCS Disturbance Transition Database. Timeline: Completed
93644 Changes to LANDFIRE Fire Regime data? Veg: BPS Research/Product Inquiry Closed 03/14/22 03/15/22 All In TNC SME responded that the values should be found in the Attribute Table on https://www.landfire.gov/bps.php. If user needed further assistance to contact TNC SME directly. Timeline: Completed
93398 Mean fire return interval and area burned Veg: BPS Research/Product Inquiry Closed 03/09/22 03/10/22 SW TNC explained that the LF MFRI product is an estimate of fire frequency before European colonization and provided information about the historical fire frequency as well as recent fire frequency, area burned, and large extent burned area products. Timeline: Completed
93331 Data Download Issue Veg: BPS Website/viewer assistance Closed 03/08/22 03/10/22 All Tested download in Arc, including ArcPro, and had no issues. Asked user to try again and if problem continues to provide AOI, version, etc to help narrow down the issue. Timeline: Completed
93297 LANDFIRE parameters for natural systems Veg: BPS Research/Product Inquiry Closed 03/07/22 03/10/22 NC TNC advised user to review the Reference Conditions Table at LF BpS Models and Descriptions Support - Find Your BpS (landfirereview.org) and to view and download the LF Reference Condition Table (CSV file - 87KB). Timeline: Complete
93290 Yearly Shared Mailbox check Other: LF email address Other Closed 03/07/22 03/08/22 All USGS inquired if LF email address was still active, if so, no action needed. Timeline: Complete
93225 Data Download Issue Tools: LFDAT LF Tools question/issue Closed 03/05/22 03/08/22 All Tested download and had no issues. Asked user to try again and if problem continues to provide AOI, version, etc to help narrow down the issue. Timeline: Completed
93224 Data Download Issue Tools: LFDAT LF Tools question/issue Closed 03/05/22 03/10/22 All In Tested download and had no issues. User still having problems, asked user to provide AOI, version, etc to help narrow down the issue. Timeline: Completed
93174 Data Download Issue Tools: LFDAT LF Tools question/issue Closed 03/04/22 03/08/22 All Tested download and had no issues. Asked user to try again and if problem continues to provide AOI, version, etc to help narrow down the issue. Timeline: Completed
93128 Data Download Issue DDS Website/viewer assistance Closed 03/03/22 03/08/22 All Tested download and had no issues. Asked user to try again and if problem continues to provide AOI, version, etc to help narrow down the issue. Timeline: Completed
93126 Questions about veg height in LF 2001 Fuel: CH Research/Product Inquiry Closed 03/03/22 03/08/22 SW Explained the difference between the LF 2001 and LF 2016 data is due to the binning and the additional height classes. In the older LF versions there was only one class above 25m, so everything above that threshold went to the midpoint of 25 to 50m which is 37.5m. Timeline: Completed
92723 CBD/CBH development process Fuels Research/Product Inquiry Closed 02/25/22 03/02/22 All In Provided user with up-to-date information about Canopy Fuels from LF Technical Documentation. Timeline: Complete.
92425 Species mapping with LF data-conversation with droneseed Reference Research/Product Inquiry Closed 02/18/22 03/03/22 All LF offers the public version of the LFRDB in an Access Database, explained way to export out of Access that can be imported into different programs. The dtSpecies table has list of species on a plot with percent cover estimates. Provided additional guidance regarding how to determine the extent of a species. Timeline: Completed
92023 Possible overestimate of tree height Fuels: CH Research/Product Inquiry Closed 02/10/22 02/16/22 SW Fuels subject matter expert explained FARSITE needs to have units set for meters*10 for CH. Timeline: Completed
92020 Transitional types in EVT_GP_N Veg: EVT Research/Product Inquiry Closed 02/10/22 02/16/22 SW Informed user evegetation was in LF previous EVT products, just not in the Lake States. Transitioning is unclear but we know they were disturbed within the last 10 years and do not reflect a stable state. Timeline: Completed
91963 LFTFC tool for ArcGIS Pro Tools: LFTFC LF Tools question/issue On Hold 02/09/22 All Let user know the tool will not be update until production for LF 2020 Update is complete, possibly mid to late summer. Timeline: TBD
91924 LANDFIRE Change Detection Dist Research/Product Inquiry Closed 02/08/22 02/16/22 All SME responded with explanation of how LF assigns severity to our disturbance data. Timeline: Completed
91613 Data Download Issue Distribution: LFDAT, DDS Distribution Closed 02/02/22 03/02/22 All In Asked user for more information. User was able to download the data. Timeline: Completed
91607 Technical Documentation question Veg: Developed ruderal Research/Product Inquiry Closed 02/02/22 02/03/22 All In A USGS open file report/technical document is being developed; offered to help with specific detals on developed ruderal updates or user can wait for publication. Timeline: Completed
91512 BpS categories consistent with NLCD? Veg: BPS Research/Product Inquiry Closed 01/31/22 02/03/22 All In User was able to get a crosswalk that is providing the output needed. BpS SME provided recommendations. Timeline: Completed
91384 Data Download Issue Distribution: DDS Distribution Closed 01/28/22 02/03/22 All In Maintenance on server may have caused download issue; please try again; if problem continues provide requested products, AOI, day/time of request. Timeline: Completed
91105 Unable to download LFRDB public database Ref: LFRDB Distribution Closed 01/24/22 01/26/22 All In Provided instructions on how to download LFRDB. Timeline: Completed
90970 Question about Scott and Burgan fuel changes between updates Fuel: FBFM40 Research/Product Inquiry Closed 01/20/22 01/27/22 All SMEs explained differences in LF 2014 and LF 2016 Remap Fuels. Recommended an accuracy assessment on fuel data. Timeline: Completed
90913 Minor discrepancy between BpS description and Reference Condition table Veg: BPS Research/Product Inquiry Closed 01/19/22 01/19/22 NW In There are very small discrepancies between the reference class percents reported in the BpS description documents and the reference conditions due to slight differences in the calculations. We are at a transition point in our process, and are using one process to calculate class percents in the descriptions and another to calculate the percents in the reference condition table. The mathematical formula is always the same, but the values are rounded differently which leads the discrepancy noted. We plan to use a single calculation that will populate both the description and the reference condition table. Timeline: Completed
90623 Questions about slope and aspect data layers Topographic Research/Product Inquiry Closed 01/11/22 01/20/22 All In LF aspect raster and whether it accounts for convergence angle. LF has reprocessed Topo products with the upcoming LF 2020 release. These products will be available in January. The new topo products are consistently calculated from true north, a correction from earlier topographic products where Aspect was calculated incorrectly. Users are advised to download the new LF 2020 topographic products and replace any LF topographic products previously downloaded. Pending for when the topo products are released to notify user. Timeline: Completed
90592 Latest STSim state and transition models Veg: BPS Research/Product Inquiry Closed 01/10/22 01/12/22 All In TNC contacted user. The BpS model does not show any issues. Asked user to try again by opening library, highlighting all models (not results), and selecting the transition pathways tab. Requested user recontact TNC if problems continue. Timeline: Completed
90549 LANDFIRE Querying Vegetation Data From Latitude/Longitude Vegetation Research/Product Inquiry Closed 01/10/22 01/27/22 All In Let user know LANDFIRE data is available to everyone and can be downloaded from our Data Distribution Site (DDS) at https://www.landfire.gov/viewer/. Software-scripting pdf can be used (https://landfire.gov/documents/LANDFIRE_Download_WebService.pdf) with python, and EVC will have the percentage of cover. Timeline: Completed
90544 LANDFIRE Aspect V2 Topographic Research/Product Inquiry Closed 01/10/22 01/10/22 All In New topography layers will be released in February 2022. Timeline: Completed
90403 Issue with fuels data in Black Hills National Forest Fuels: Fuel models Research/Product Inquiry Closed 01/06/22 03/02/22 NC In LF SMEs met with user and sent LF's current fuel rules and asked them to mark it up with the fuel models discussed on the call or other appropriate changes. Timeline: Completed
90392 Projection issue Fuels: LCP Research/Product Inquiry Closed 01/06/22 01/18/22 All In As part of the migration to a standard projection (Standardized EPSG 5070 NAD1983 Albers) the full extent mosaic downloads utilized the standard projection. Currently users have custom projection; however, we are working towards having the ability to download in standard projection. Timeline: Completed
90274 LCP download for the state of Colorado Fuels: LCP LF Tools question/issue Closed 01/04/22 01/13/22 SW In The download issue has been fixed and data is available. Timeline: Completed

Note: LF makes every effort to respond to all inquiries in a timely manner. Depending on the inquiry, resolutions may take additional time for subject matters experts input.

 

 
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The LF Map Viewer (DDS) will be down every 3rd Wednesday from 8 am - 10:00 am (CDT) for routine maintenance.
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