Latest NewsThe LANDFIRE (LF) Help Desk receives inquiries from LF users. These inquiries could be about LF products, the website, or methods of downloading LF data. Each inquiry is given a ticket number and reviewed to determine the level of response needed. The Help Desk works with the appropriate LF staff to provide the information requested.
The chart below shows the status of user contacts/tickets received. This list is updated weekly.
| Ticket ID | Inquiry | LF Product | Issue | Status | Creation Date | Close Date | GeoArea | LF Scope | Resolution/Timing |
|---|---|---|---|---|---|---|---|---|---|
| 99374 | Office Hours | Website | Other | Closed | 06/21/22 | 06/22/22 | all | In | Wanted to know how to register for Open Office Hours. Provided https://tnc.zoom.us/meeting/register/tJIocumupzMpEtN63X--Or1r6CJej683Bp5E. Timeline: Completed |
| 99287 | Requesting Archived LF2008 EVC | Distribution | Distribution | Closed | 06/20/22 | 06/23/22 | SE | In | Request for archived data: LF 2008 EVC. Received approval, providing data via ftp delivery. Timeline: Completed |
| 99178 | WMS and WCS issues | Distribution | Distribution | Closed | 06/16/22 | 06/16/22 | NE | In | WMS version missing a chunk of NE US and WCS version does not display in ArcMap. LF 2020 released 5 CONUS GeoAreas in June, the 6th GeoArea (NE) will be released in July, LF verified data does open in ArcMap. Timeline: Completed |
| 99152 | ArcPro Symbology for Landfire Data | Veg: BpS | Research/Product Inquiry | Closed | 06/15/22 | 06/20/22 | all | User is looking for a layerfile (.lyrx) for the biophysical settings dataset. TNC explained LF doesn't deliver lyrs and provided guidance on symbolize lyrs file. Timeline: Completed | |
| 98961 | Interest in plains grassland & prairie ecosystems Fire regimes | Veg: BpS | Research/Product Inquiry | Closed | 06/09/22 | 06/10/22 | all | Which LF categories were used/assigned to BPS categories in AOI. TNC said the linkages between the BpS map, BpS models, and mapzones are explained at BpS Products - LANDFIRE BpS Models and Descriptions Support (landfirereview.org). Timeline: Completed | |
| 98655 | Existing Vegetation Cover inquiry | Data Distribution | Distribution | Closed | 06/02/22 | 06/08/22 | all | In | User was looking for cover class data. Cover class data is available in the Attribute Table provided with each download. Timeline: Completed |
| 97503 | 2020 LANDFIRE evt, evc, and evh products for CONUS | Vegetation | Research/Product Inquiry | Closed | 05/26/22 | 05/31/22 | all | In | LF 2020 Existing Vegetation for five of the six GeoArea of CONUS will be released June 1, 2022. Timeline: Completed |
| 97445 | LFPS - Load testing details for IFTDSS | Data Distribution | Other | Closed | 05/25/22 | 05/31/22 | all | In | Provided testing feedback. Timeline: Completed |
| 97438 | LANDFIRE Data Downloads | Data Distribution | Distribution | Closed | 05/25/22 | 05/26/22 | all | In | The 1x1 degree tiles WGS84 Grid (World) and 5x5 degree tiles WGS84 Grid (World) are from another source. Youcan download the Veg, Fuel Capable, and Fire Regime products fom LF Mosaic web page (https://www.landfire.gov/version_download.php). Timeline: Completed |
| 97095 | LF Product Service (LFPS) issue | Data Distribution | Distribution | Closed | 05/18/22 | 05/23/22 | all | In | An issue with LFPS download of AK data was discovered and fixed. Verified contact helpdesk@landfire.gov for data question and erositservicedesk@usgs.gov when sites are not accessible. Timeline: Completed |
| 97093 | LF Product Service (LFPS) issue | Data Distribution | Distribution | Closed | 05/18/22 | 05/23/22 | all | Merged ticket with 97095. Timeline: Completed | |
| 97090 | LANDFIRE - FCCS Data | Fuels | Type of Query: | Closed | 05/18/22 | 05/24/22 | SE | In | User was having issue linking FCCS to the spatial raster layer with Consume Loadings and First Order Fire Effects Model (FOFEM) input tables. LF discovered the csv tables were not complete. All csv tables are updated/complete for LF 2020. Timeline: Completed |
| 97002 | Biophysical gradient layers from LF National | Vegetation | Research/Product Inquiry | Closed | 05/17/22 | 05/17/22 | all | Merged ticket with 96615. Timeline: Completed | |
| 96987 | Biophysical gradient layers from LF National | Vegetation | Research/Product Inquiry | Closed | 05/16/22 | 05/17/22 | all | Merged ticket with 96615. Timeline: Completed | |
| 96986 | Biophysical gradient layers from LF National | Vegetation | Research/Product Inquiry | Closed | 05/16/22 | 05/17/22 | all | Merged ticket with 96615. Timeline: Completed | |
| 96985 | Biophysical gradient layers from LF National | Vegetation | Research/Product Inquiry | Closed | 05/16/22 | 05/17/22 | all | Merged ticket with 96615. Timeline: Completed | |
| 96984 | Biophysical gradient layers from LF National | Vegetation | Research/Product Inquiry | Closed | 05/16/22 | 05/17/22 | all | Merged ticket with 96615. Timeline: Completed | |
| 96983 | Biophysical gradient layers from LF National | Vegetation | Research/Product Inquiry | Closed | 05/16/22 | 05/17/22 | all | Merged ticket with 96615. Timeline: Completed | |
| 96853 | LF 2020 LF 2.2.0 release? | Vegetation | Other | Closed | 05/12/22 | 05/24/22 | all | User requested LF 2020 data before release date. Program Manager did not approve request. Note: LF 2020 will be released in June 2022. Timeline: Completed | |
| 96615 | Biophysical data | Vegetation | Research/Product Inquiry | Closed | 05/09/22 | 05/17/22 | all | Biophysical predictor rasters are available on figshare: https://springernature.figshare.com/collections/LANDFIRE_Biophysical_Gradient_Raster_Datasets/5142572. For your application, something more up to date like GridMet might be desirable. Timeline: Completed | |
| 96411 | Grid vs geotiff fuels | Distribution | Distribution | Closed | 05/03/22 | 05/05/22 | NW | LF is no longer offering grid format. LF data access with ArcGRID, LFDAT, and Non-ESRI scripting was archived March 31, 2022. LF appreciates concern of ease of using ArcGRID with Wildfire Analyst website and will take into consideration. Timeline: Completed | |
| 96152 | Website page error | Website | Problem (Product) | Closed | 05/02/22 | 05/03/22 | all | User found error in imagery dates. Error was fixed. Timeline: Completed | |
| 96109 | Please review your Ag Data Commons dataset -- TEST | Other | Other | Closed | 04/29/22 | 05/03/22 | all | Verified POC. Timeline: Completed | |
| 96066 | ArcGrid - help | Product Family: | Type of Query: | Closed | 04/28/22 | 05/05/22 | NW | Merged ticket with 96411. Timeline: Completed | |
| 96001 | Esri Grid Files | Distribution | Distribution | Closed | 04/27/22 | 05/05/22 | NW | At this time, ArcGRID has been archived, LF is not offering this data. Merged ticket with 96411. Timeline: Completed | |
| 95814 | LANDFIRE Product Service question (LFPS) | Tools: LFPS | LF Tools question/issue | Closed | 04/25/22 | 05/03/22 | all | User sent missing file. Discrepancy was corrected. Timeline: Closed | |
| 95682 | GAP/LANDFIRE dataset 2011 | Other | Other | Closed | 04/22/22 | 04/29/22 | all | In | The GAP/LF 2011 data is not maintained by LF. Information, resources, and contact info can be found at https://www.sciencebase.gov/catalog/item/573cc51be4b0dae0d5e4b0c5. Timeline: Completed |
| 95669 | LF Topography Data CONUS Mosaics 2020 ver 2.2.0 Question | Topographic | Research/Product Inquiry | Closed | 04/22/22 | 05/05/22 | all | Requested SMEs review the information. Timeline: TBD | |
| 95615 | Missing SClass | Veg: BpS: SClass | Research/Product Inquiry | Closed | 04/21/22 | 04/21/22 | all | Received SClass draft rules. Timeline: Completed | |
| 95614 | Missing SClass | Veg: BpS: SClass | Research/Product Inquiry | Closed | 04/21/22 | 04/21/22 | all | TNC sent SClass draft rules to user. Timeline: Completed | |
| 95453 | LANDFIRE Viewer BestFit UTM Request - Questions | Distribution | Distribution | Closed | 04/18/22 | 04/21/22 | all | In | Let user know 30m resolution issue is fixed. Forwarded suggestion re: preconstructed landscape files for review and consideration for future releases. Timeline: Completed |
| 95381 | LANDFIRE Vegetation Data | Veg: EVH | Research/Product Inquiry | Closed | 04/14/22 | 04/19/22 | all | In | Let user know that a more recent version of the vegetation height layer will be made available in June 2022 (LF 2020). Timeline: Completed |
| 95375 | Wetlands in LANDFIRE | Veg: ESP | Research/Product Inquiry | Closed | 04/13/22 | 04/20/22 | All | ESP has not been updated but could still a good layer for estimating potential wetland areas. BpS could also provide this information as it represents pre-colonial conditions and has been updated slightly to reflect current water boundaries. BpS class descriptions at https://www.landfirereview.org/search.php. Timeline: Completed | |
| 95330 | Combined table of successional classes for BpS | Veg: BpS: SClass | Research/Product Inquiry | Closed | 04/13/22 | 04/20/22 | All | SClass info and resources were on LF product page (https://landfire.gov/sclass.php). Timeline: Completed | |
| 95325 | Natureserve veg classification question | Fire Regime: VDep | Research/Product Inquiry | Closed | 04/13/22 | 04/14/22 | All | LF VDep metric compares current conditions to estimated historical conditions as a percent departure (https://landfire.gov/vdep.php). Not aware of a crosswalk from ES to NLCD codes, closest is LF lifeform attribute in LF EVT-ES layer based on the natureserve classification. There is also one to SAF/SRM in LF evt-es layer (https://landfire.gov/evt.php) | |
| 95305 | Remote Sensing of Disturbance for LANDFIRE | LANDFIRE Program | Other | In Progress | 04/13/22 | Forwarded inquiry to USGS PM and others to determine if/how LF can help with reviewing Algeria fire for study. Timeline: TBD | |||
| 95282 | LFPS Error - Cannot determine the region | Tools: LFPS | Distribution | Closed | 04/12/22 | 04/12/22 | All | In | Issue w/LFPS, issue found and fixed, LFPS is working. Timeline: Completed |
| 95279 | New data viewer & LFPS feedback | Distribution | Distribution | Closed | 04/12/22 | 04/14/22 | All | Addressed Slope will be added soon and LFPS now working, forwarded feedback to review and consideration. Timeline: Closed | |
| 95277 | New data viewer & LFPS feedback | Distribution | Distribution | Closed | 04/12/22 | 04/14/22 | All | Addressed LFPS now working, forwarded feedback to review and consideration. Timeline: Closed | |
| 95272 | No legend entry in landfire viewer | Topographic | Research/Product Inquiry | Closed | 04/12/22 | 04/14/22 | All | In | LF did have a legend for Topo years back, was confusing so removed. LF not planning to add legend to Topo at this time. Timeline: Completed |
| 95251 | LF Help: Missing Attribute table? | Distribution | Research/Product Inquiry | Closed | 04/11/22 | 04/14/22 | SW | In | Tested Phoenix area, attribute table was there, requested user's GeoJson file and output_parameters.txt file to duplicate issue. No user response. Timeline Completed |
| 95166 | LFPS issue: download .zip file 404 error | Tools: LFPS | LF Tools question/issue | Closed | 04/10/22 | 04/13/22 | All | In | Issue w/LFPS, issue found and fixed, LFPS is working. Timeline: Completed |
| 95041 | Landfire Viewer Download + 1 suggestion | Distribution | LF Tools question/issue | Closed | 04/07/22 | 04/07/22 | All | In | Informed user that LFDAT has been archived, let him know about new viewer (https://landfire.gov/viewer) and updates to Slope with LF 2020 (https://landfire.gov/slope.php). Forwarded user suggestion to add Position to Slope. Timeline: Closed |
| 94825 | Follow up from wetlands in the Northwoods meeting | Tools: Streaming | LF Tools question/issue | Closed | 04/04/22 | 04/04/22 | All | In | User wanted help finding a rest service for the latest available BpS, EVT, EVC, EVH to bring into Arc Pro Project. User found LF streaming service, no further action. Timeline: Completed |
| 94709 | Question re: digital map(s) of ATLANTIC MARITIME FORESTS ON BARRIER ISLANDS | Tools: Mosaic | LF Tools question/issue | Closed | 04/20/22 | 04/21/22 | SE | User recontacted LF. Informed user of mosaic option, offered ftp; mosaic too big. Contacted user, User doesn't have GIS, LF made the map as a one-time assistance. Timeline: Completed | |
| 94397 | Web services request to enable pop-up and identify | Distribution | Website/viewer assistance | Closed | 03/28/22 | 03/31/22 | All | Reviewed user's inquiry and believe user is looking for how to do an Identify call to our map services; provided an example. Timeline: Completed | |
| 94262 | Data download error message | Distribution | Website/viewer assistance | Closed | 03/25/22 | 03/30/22 | All | In | Checked where user was having problems, no issues, system worked, let user know new viewer was just released. Timeline: Closed |
| 94198 | Discrepancy with disturbances in Black Hills | Fuels | Research/Product Inquiry | Closed | 03/24/22 | 04/01/22 | NC | LF brought thru High severity labels supplied on the insect polygons in the Events data, severity in Dist are assigned thru change detection process, not Events data; known issue with insect and disease data - change is slower, may take several years to happen; doesn't show up as high severity thru change detection process, resulting in insect/disease polys getting labeled with low severity. Timeline: Closed | |
| 94150 | FCCS download inquiry | Fuels | Research/Product Inquiry | Closed | 03/23/22 | 03/31/22 | NC | In | Recommended downloading mosaic full extent (CONUS) and scroll to Fuel tol findFuel products, including FCCS, then clip as needed; full extent attribute table in also in download. Timeline: TBD |
| 93891 | LF Symbology and ArcMap | Other: ArcMap | Other | Closed | 03/17/22 | 03/23/22 | All | Provided instructions on how to set layer properties in ArcMap. Timeline: Completed | |
| 93818 | How to interpret FCCS raster data | Fuels: FCCS | Research/Product Inquiry | Closed | 03/16/22 | 03/17/22 | All | In | Let user know the information can be found on the FCCS web page (https://wwwlandfire.gov/fccs.php) and to review the Attribute Data Dictionary and FCCS Disturbance Transition Database. Timeline: Completed |
| 93644 | Changes to LANDFIRE Fire Regime data? | Veg: BPS | Research/Product Inquiry | Closed | 03/14/22 | 03/15/22 | All | In | TNC SME responded that the values should be found in the Attribute Table on https://www.landfire.gov/bps.php. If user needed further assistance to contact TNC SME directly. Timeline: Completed |
| 93398 | Mean fire return interval and area burned | Veg: BPS | Research/Product Inquiry | Closed | 03/09/22 | 03/10/22 | SW | TNC explained that the LF MFRI product is an estimate of fire frequency before European colonization and provided information about the historical fire frequency as well as recent fire frequency, area burned, and large extent burned area products. Timeline: Completed | |
| 93331 | Data Download Issue | Veg: BPS | Website/viewer assistance | Closed | 03/08/22 | 03/10/22 | All | Tested download in Arc, including ArcPro, and had no issues. Asked user to try again and if problem continues to provide AOI, version, etc to help narrow down the issue. Timeline: Completed | |
| 93297 | LANDFIRE parameters for natural systems | Veg: BPS | Research/Product Inquiry | Closed | 03/07/22 | 03/10/22 | NC | TNC advised user to review the Reference Conditions Table at LF BpS Models and Descriptions Support - Find Your BpS (landfirereview.org) and to view and download the LF Reference Condition Table (CSV file - 87KB). Timeline: Complete | |
| 93290 | Yearly Shared Mailbox check | Other: LF email address | Other | Closed | 03/07/22 | 03/08/22 | All | USGS inquired if LF email address was still active, if so, no action needed. Timeline: Complete | |
| 93225 | Data Download Issue | Tools: LFDAT | LF Tools question/issue | Closed | 03/05/22 | 03/08/22 | All | Tested download and had no issues. Asked user to try again and if problem continues to provide AOI, version, etc to help narrow down the issue. Timeline: Completed | |
| 93224 | Data Download Issue | Tools: LFDAT | LF Tools question/issue | Closed | 03/05/22 | 03/10/22 | All | In | Tested download and had no issues. User still having problems, asked user to provide AOI, version, etc to help narrow down the issue. Timeline: Completed |
| 93174 | Data Download Issue | Tools: LFDAT | LF Tools question/issue | Closed | 03/04/22 | 03/08/22 | All | Tested download and had no issues. Asked user to try again and if problem continues to provide AOI, version, etc to help narrow down the issue. Timeline: Completed | |
| 93128 | Data Download Issue | DDS | Website/viewer assistance | Closed | 03/03/22 | 03/08/22 | All | Tested download and had no issues. Asked user to try again and if problem continues to provide AOI, version, etc to help narrow down the issue. Timeline: Completed | |
| 93126 | Questions about veg height in LF 2001 | Fuel: CH | Research/Product Inquiry | Closed | 03/03/22 | 03/08/22 | SW | Explained the difference between the LF 2001 and LF 2016 data is due to the binning and the additional height classes. In the older LF versions there was only one class above 25m, so everything above that threshold went to the midpoint of 25 to 50m which is 37.5m. Timeline: Completed | |
| 92723 | CBD/CBH development process | Fuels | Research/Product Inquiry | Closed | 02/25/22 | 03/02/22 | All | In | Provided user with up-to-date information about Canopy Fuels from LF Technical Documentation. Timeline: Complete. |
| 92425 | Species mapping with LF data-conversation with droneseed | Reference | Research/Product Inquiry | Closed | 02/18/22 | 03/03/22 | All | LF offers the public version of the LFRDB in an Access Database, explained way to export out of Access that can be imported into different programs. The dtSpecies table has list of species on a plot with percent cover estimates. Provided additional guidance regarding how to determine the extent of a species. Timeline: Completed | |
| 92023 | Possible overestimate of tree height | Fuels: CH | Research/Product Inquiry | Closed | 02/10/22 | 02/16/22 | SW | Fuels subject matter expert explained FARSITE needs to have units set for meters*10 for CH. Timeline: Completed | |
| 92020 | Transitional types in EVT_GP_N | Veg: EVT | Research/Product Inquiry | Closed | 02/10/22 | 02/16/22 | SW | Informed user evegetation was in LF previous EVT products, just not in the Lake States. Transitioning is unclear but we know they were disturbed within the last 10 years and do not reflect a stable state. Timeline: Completed | |
| 91963 | LFTFC tool for ArcGIS Pro | Tools: LFTFC | LF Tools question/issue | On Hold | 02/09/22 | All | Let user know the tool will not be update until production for LF 2020 Update is complete, possibly mid to late summer. Timeline: TBD | ||
| 91924 | LANDFIRE Change Detection | Dist | Research/Product Inquiry | Closed | 02/08/22 | 02/16/22 | All | SME responded with explanation of how LF assigns severity to our disturbance data. Timeline: Completed | |
| 91613 | Data Download Issue | Distribution: LFDAT, DDS | Distribution | Closed | 02/02/22 | 03/02/22 | All | In | Asked user for more information. User was able to download the data. Timeline: Completed |
| 91607 | Technical Documentation question | Veg: Developed ruderal | Research/Product Inquiry | Closed | 02/02/22 | 02/03/22 | All | In | A USGS open file report/technical document is being developed; offered to help with specific detals on developed ruderal updates or user can wait for publication. Timeline: Completed |
| 91512 | BpS categories consistent with NLCD? | Veg: BPS | Research/Product Inquiry | Closed | 01/31/22 | 02/03/22 | All | In | User was able to get a crosswalk that is providing the output needed. BpS SME provided recommendations. Timeline: Completed |
| 91384 | Data Download Issue | Distribution: DDS | Distribution | Closed | 01/28/22 | 02/03/22 | All | In | Maintenance on server may have caused download issue; please try again; if problem continues provide requested products, AOI, day/time of request. Timeline: Completed |
| 91105 | Unable to download LFRDB public database | Ref: LFRDB | Distribution | Closed | 01/24/22 | 01/26/22 | All | In | Provided instructions on how to download LFRDB. Timeline: Completed |
| 90970 | Question about Scott and Burgan fuel changes between updates | Fuel: FBFM40 | Research/Product Inquiry | Closed | 01/20/22 | 01/27/22 | All | SMEs explained differences in LF 2014 and LF 2016 Remap Fuels. Recommended an accuracy assessment on fuel data. Timeline: Completed | |
| 90913 | Minor discrepancy between BpS description and Reference Condition table | Veg: BPS | Research/Product Inquiry | Closed | 01/19/22 | 01/19/22 | NW | In | There are very small discrepancies between the reference class percents reported in the BpS description documents and the reference conditions due to slight differences in the calculations. We are at a transition point in our process, and are using one process to calculate class percents in the descriptions and another to calculate the percents in the reference condition table. The mathematical formula is always the same, but the values are rounded differently which leads the discrepancy noted. We plan to use a single calculation that will populate both the description and the reference condition table. Timeline: Completed |
| 90623 | Questions about slope and aspect data layers | Topographic | Research/Product Inquiry | Closed | 01/11/22 | 01/20/22 | All | In | LF aspect raster and whether it accounts for convergence angle. LF has reprocessed Topo products with the upcoming LF 2020 release. These products will be available in January. The new topo products are consistently calculated from true north, a correction from earlier topographic products where Aspect was calculated incorrectly. Users are advised to download the new LF 2020 topographic products and replace any LF topographic products previously downloaded. Pending for when the topo products are released to notify user. Timeline: Completed |
| 90592 | Latest STSim state and transition models | Veg: BPS | Research/Product Inquiry | Closed | 01/10/22 | 01/12/22 | All | In | TNC contacted user. The BpS model does not show any issues. Asked user to try again by opening library, highlighting all models (not results), and selecting the transition pathways tab. Requested user recontact TNC if problems continue. Timeline: Completed |
| 90549 | LANDFIRE Querying Vegetation Data From Latitude/Longitude | Vegetation | Research/Product Inquiry | Closed | 01/10/22 | 01/27/22 | All | In | Let user know LANDFIRE data is available to everyone and can be downloaded from our Data Distribution Site (DDS) at https://www.landfire.gov/viewer/. Software-scripting pdf can be used (https://landfire.gov/documents/LANDFIRE_Download_WebService.pdf) with python, and EVC will have the percentage of cover. Timeline: Completed |
| 90544 | LANDFIRE Aspect V2 | Topographic | Research/Product Inquiry | Closed | 01/10/22 | 01/10/22 | All | In | New topography layers will be released in February 2022. Timeline: Completed |
| 90403 | Issue with fuels data in Black Hills National Forest | Fuels: Fuel models | Research/Product Inquiry | Closed | 01/06/22 | 03/02/22 | NC | In | LF SMEs met with user and sent LF's current fuel rules and asked them to mark it up with the fuel models discussed on the call or other appropriate changes. Timeline: Completed |
| 90392 | Projection issue | Fuels: LCP | Research/Product Inquiry | Closed | 01/06/22 | 01/18/22 | All | In | As part of the migration to a standard projection (Standardized EPSG 5070 NAD1983 Albers) the full extent mosaic downloads utilized the standard projection. Currently users have custom projection; however, we are working towards having the ability to download in standard projection. Timeline: Completed |
| 90274 | LCP download for the state of Colorado | Fuels: LCP | LF Tools question/issue | Closed | 01/04/22 | 01/13/22 | SW | In | The download issue has been fixed and data is available. Timeline: Completed |
Note: LF makes every effort to respond to all inquiries in a timely manner. Depending on the inquiry, resolutions may take additional time for subject matters experts input.
